Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. This policy applies to all orders shipped within the United States, with the exception of Kansas.
To be eligible for a return, your item must be unopened and unused. Items that have been opened but are still unused may still be returned, but a 20% restocking fee will be deducted from your refund.
To start a return, contact us at admin@prismandpendulum.com with your order number and reason for return. The return shipping address will be provided upon approval of your request. Please note: Items sent back to us without first requesting a return will not be accepted.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 3 days of delivery with clear photos of the item and packaging. Once approved, we will send a replacement or corrected item at no additional charge. A return shipping label will be provided.
The item must still be returned to us and received by USPS within 30 calendar days of the original delivery. If the return is not received within this period (except under extreme circumstances, at the sole discretion of Prism and Pendulum), the return will not be refunded, and the item will only be returned to you if you cover the cost of shipping.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 7 business days. Please note it may take additional time for your bank or credit card company to process the refund.
If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at admin@prismandpendulum.com.